Terms & Conditions

Effective date: 1 August 2026

About Us

These Terms & Conditions apply to all purchases made through the Garden of Memories website.

By using this website or placing an order, you agree to these Terms & Conditions.

Products

Our personalised seed packets are made to order using the personalisation information you provide.

As each item is individually created, slight variations in colour, positioning, and print appearance may occur.

Personalisation

Please check all spelling, dates, names, and other personalisation carefully before placing your order.

We will print your order using the information provided. We cannot accept responsibility for errors submitted during the ordering process.

Ordering

Orders are subject to acceptance and availability.

We reserve the right to refuse or cancel an order where necessary.

Prices

All prices are shown in pounds sterling (£) and include VAT where applicable.

Delivery charges are displayed during checkout.

Payment

Payment must be received before your order is produced and dispatched.

Payments are processed securely through our payment providers.

Delivery

Delivery estimates are provided for guidance only and are not guaranteed.

Delays caused by postal services, adverse weather, or circumstances outside our control are not our responsibility.

Returns

As our products are personalised, they are exempt from the standard right to cancel under the Consumer Contracts Regulations.

If your order arrives damaged, faulty, or contains an error made by us, please contact us as soon as possible. We will work with you to resolve the issue, which may include a replacement or refund where appropriate.

Your statutory consumer rights are not affected.

Intellectual Property

All designs, photographs, logos, product descriptions, and website content remain the property of Garden of Memories and may not be copied or reproduced without written permission.

Website Use

You agree not to misuse our website or attempt to interfere with its operation or security.

Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the purchase price of the product supplied.

Nothing in these Terms excludes liability where it cannot legally be excluded.

Changes

We may update these Terms & Conditions from time to time. The latest version will always be published on this page.

Contact

If you have any questions regarding these Terms & Conditions, please contact us using the Contact page on our website.