Refund & Returns Policy
We want you to be completely happy with your order. If there is a problem, please contact us as soon as possible so we can help resolve it quickly.
Personalised Items
Due to the custom nature of our products, we are unable to accept returns or offer refunds on personalised seed packets unless the item is faulty or there is an error on our part.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Include a photo of the issue and we will arrange a replacement or refund where appropriate.
Cancellations
As all of our products are personalised to your specifications, we do not accept cancellations once production has begun.
If you need to cancel your order, please contact us as soon as possible. Where production has not yet started, we may, at our sole discretion, agree to cancel your order.
If a cancellation is accepted before production begins, your refund will be less any non-refundable PayPal processing fees charged to us. As these fees are retained by PayPal and are not refunded to us, they will be deducted from your refund.
Once production has started, personalised orders cannot be cancelled or refunded unless the item is faulty, damaged, or not as described. Your statutory consumer rights are not affected.
How to Contact Us
To request a refund or report an issue, please email us at info@gardenofmemories.co.uk with your order number and details.
We aim to respond to all messages within 1 working day.