Privacy Policy

Privacy Policy

Effective date: 1 August 2026

Who We Are

Garden of Memories (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

If you have any questions about this Privacy Policy, please contact us via the Contact page on our website.

What Information We Collect

When you place an order or contact us, we may collect:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number (if provided)
  • Personalisation details you submit for your order
  • Payment information (processed securely by our payment providers)
  • Technical information such as your IP address, browser type and device information
  • Website usage data collected through cookies and analytics

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Personalise your products
  • Respond to enquiries
  • Provide customer support
  • Process refunds where necessary
  • Improve our website and customer experience
  • Comply with legal and accounting obligations

We only use your personal information where we have a lawful basis to do so under UK data protection law.

Payment Information

We do not store your full payment card details. Payments are processed securely by trusted third-party payment providers.

Sharing Your Information

We only share your information where necessary, including with:

  • Delivery companies to send your order
  • Payment providers
  • Website hosting and technical service providers
  • Professional advisers where required
  • HM Revenue & Customs or other legal authorities where legally required

We never sell your personal information to third parties.

How Long We Keep Your Data

We keep personal information only for as long as necessary to fulfil your order and meet our legal obligations, including tax and accounting requirements.

Cookies

Our website uses cookies to:

  • Make the website function correctly
  • Remember your preferences
  • Analyse website traffic
  • Improve your browsing experience

You can control or disable cookies through your browser settings.

Google Analytics

We may use Google Analytics to understand how visitors use our website. This information is anonymised where possible and helps us improve our website.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data where applicable
  • Restrict or object to certain processing
  • Request a copy of your data
  • Withdraw consent where consent has been given

To exercise any of these rights, please contact us.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the Contact page on our website.

If you are unhappy with how your personal data has been handled, you have the right to complain to the UK Information Commissioner’s Office (ICO).